At Braemar Highlandwear, we take great care to ensure that your handcrafted Highlandwear accessories are delivered to you promptly and in perfect condition. Please review our shipping policy below for detailed information on our processes and guidelines.
Processing Time
- Handcrafted Quality: Each of our items is meticulously handcrafted, requiring a processing time of 3-5 business days before shipment.
- Bespoke Orders: For bespoke and custom-made orders, please allow 7-10 business days for processing and crafting.
Shipping Methods & Delivery Times
We offer a range of shipping options to suit your needs:
- Standard Shipping: Delivery within 5-7 business days after processing.
- Expedited Shipping: Delivery within 2-3 business days after processing.
- International Shipping: Delivery within 7-14 business days after processing, depending on the destination country.
Shipping Rates
Shipping rates are calculated at checkout based on the weight of your order and the destination. We strive to keep our shipping costs reasonable while ensuring your order arrives safely and promptly.
Packaging
Each of our accessories comes beautifully packaged in an elegant presentation box, ensuring your items arrive in pristine condition, perfect for gifting or personal use.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment and estimated delivery date.
Customs and Duties
For international orders, customs and import duties may apply. These charges are the responsibility of the recipient and vary by country. Please check with your local customs office for more information.
Lost or Damaged Items
We take great care in packaging your items securely. However, if your package is lost or arrives damaged, please contact us immediately at [your contact email] with your order number and details of the issue. We will work with you to resolve the problem as quickly as possible.
Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy.
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact our customer service team at info@braemarhighlandwear.com. We are here to help and ensure your shopping experience with Braemar Highlandwear is exceptional.